Hosting in Kenya isn’t just about fresh bed sheets and pretty throw pillows — sometimes, it's about gently telling a guest, “This is not a hotel.” 😅
If you’ve had guests:
- Ask for daily cleaning like they're at Sarova
- Leave dishes piled like a mjengo crew just passed through
- Or assume laundry is part of the deal...
Then this blog is for you.
1. Set Expectations Early
Before check-in, send a simple house manual or message that says:
🗣️ “Cleaning is done before check-in. During your stay, feel free to tidy up with the supplies provided. For extra cleaning, we’re happy to help at a small cost.”
Simple. Clear. No drama.
2. Put It in Writing
Have a welcome note on the table or fridge. Mention:
- Where cleaning items are kept
- What the guest can do
- Whether mid-stay cleaning is offered (and if there’s a cost)
It prevents awkward 11pm “uko wapi?” messages.
3. Offer Cleaning as an Add-On
You don’t have to say no — just say it professionally:
“We offer extra cleaning on request at Ksh 500 per session. Just let us know 24 hours before.”
This makes your place feel more professional and optional.
4. Keep Cleaning Supplies Visible
Stock the basics:
- Mop & bucket
- Surface spray
- Dish soap + sponge
- Dustbin bags
If it’s there and obvious, guests will be more responsible. Nobody wants to look messy when everything’s easy to clean.
5. Handle Feedback Gracefully
If a guest complains about lack of daily cleaning:
“Thank you for the feedback! We try to give guests full privacy but can always assist with extra cleaning if requested.”
That way, you don’t sound rude — just balanced.
Being a great Kenyan host doesn’t mean you become a cleaner on call. With the right communication, you set boundaries that still feel warm and professional.