Nothing stresses a guest more than poor WiFi — especially if they’re remote workers, Zoom warriors, or TikTok addicts. 😅
In Kenya, even with fibre, power cuts and unstable routers can quickly lead to a “1-star review” situation. But as a host, you can prepare, manage, and stay ahead.
1. Be Honest in Your Listing
Don’t promise “High-Speed Fibre” if you’re using 4G bundles from a Mifi. Guests will find out — fast.
🗣️ Instead, write:
“WiFi available with speeds suitable for browsing, Netflix and work calls. Backup data available on request.”
That honesty builds trust.
2. Have a Backup Plan (Even a Simple One)
If you can afford it, get:
- A backup router with data bundles (like Faiba, Safaricom 4G)
- A small power backup (UPS) for your router
- OR keep tethering as an option if you live nearby
🗣️ Text to send guests during downtime:
“Sorry about the network glitch — we’re switching you to our backup now. Should be back up in 5 mins.”
This shows you’re on top of things.
3. Stick a WiFi Note in the House
Include:
- Network name
- Password
- What to do if the WiFi stops working (e.g., call you, reboot router)
A laminated A5 card on the wall or desk works perfectly.
4. Ask Guests to Restart First
90% of the time, it’s just a router hang or power trip.
🗣️ Try this text:
“Could you kindly try switching the router off and on again from the socket? It usually resets the signal.”
Most guests will appreciate the quick solution.
5. Reply Fast to WiFi Complaints
WiFi is serious business. Even if you can’t fix it instantly, always reply quickly:
“Thanks for flagging — I’m checking it now. Give me 5 mins, I’ll update you.”
No one likes being ignored when their Netflix cuts halfway through Nairobi Half Life. 🎬
Good internet is no longer a luxury for short-stay guests — it’s a must. But even in Kenya’s unpredictable network environment, being prepared and proactive can turn potential chaos into good reviews.